Refund policy

We have a 60-day return policy, which means you have 60 days after receiving
your item to request a return.

To be eligible for a return, your item must be in the same condition that you
received it, unused, and in its original packaging. You'll also need proof of
purchase.

To start a return, contact us at info@seniorpawsluv.com and we'll send you
return instructions and the correct return address. Items sent back to us
without first requesting a return cannot be accepted.

Damages and issues
Please inspect your order on arrival and contact us straight away if the item
is faulty, damaged, or not what you ordered, so we can put it right.

Sizing
Several of our products are sized to your animal. Please measure before
ordering using the guide on the product page. If the fit is wrong, contact us
and we'll sort it out.

Exceptions / non-returnable items
For hygiene reasons we cannot accept returns on used incontinence products.
Gift cards are non-returnable.

Exchanges
The fastest way to get what you want is to return the item you have, and once
the return is accepted, place a separate order for the replacement.

Australian customers
Nothing in this policy limits your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded — you are entitled to a
replacement or refund for a major failure, and to have goods repaired or
replaced if they are not of acceptable quality.

European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel
or return your order within 14 days, for any reason and without justification.

Refunds
We will notify you once we have received and inspected your return and let you
know whether the refund was approved. If approved, you'll be refunded to your
original payment method within 10 business days. If more than 15 business days
have passed since we approved your return, please contact us at
info@seniorpawsluv.com.